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Letting customers go

Discussion in 'Residental Window Cleaning' started by SQcleaner, May 8, 2015.

  1. SQcleaner

    SQcleaner Member

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    I've noticed some of you really wouldn't let a customer go and would try to satisfy them though I'm here to tell you that sometimes you have to do it. Imagine you let that customer go because of another customer, that customer would put more value in your services because their feel more valuable themselves if you did that. Though all this does not apply if you are just beginning the business, what do you guys think?
    SQcleaner, May 8, 2015
    #1
  2. Jordie Palanzi

    Jordie Palanzi New Member

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    Sometimes it must be done but judiciously.
    Jordie Palanzi, Mar 11, 2017
    #2
  3. David Williamson

    David Williamson New Member

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    Not only should you let one customer go. I'm a believer that you should cut out the bottom 10% least profitable customers each year. That is, only if you market to replace and still grow.
    David Williamson, Mar 30, 2017
    #3

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